Terms and Conditions.

Appointments

Please arrive at least 10 minutes before your appointment so that you can fill out your consultation form.

Late arrival may result in the treatment time being reduced or treatment being rescheduled.

Prior to your appointment please follow any pre care advice your therapist told you to follow, such as don’t use retinol or AHA/BHA’s, sun exposure, fake tan etc.

Shaving has to be done 24 hours before the treatment, failure to shave can result in being charged £20 for shaving or the appointment being rescheduled.

If you are taking any new medication, have a new medical condition or any changes to your health you MUST let Mi:Skin Laser Clinic know.

Please be aware any moisturisers, deodorants, make-up or oil based products MUST be removed off the skin before the treatment. The therapist will cleanse the skin beforehand, but please be aware we cannot be responsible for any product that might sit deep in the skin or oil-based products which can cause an reaction.

Photographs will be taken before and after every session to be kept on the clients medical file.

Cancellation policy

In Mi:Skin Laser Clinic we have a 48 hour policy in place due to a high level of clients failing to notify us in a sufficient time. Failure to give mi:skin laser clinic less than 48 hours notice will result in deposit being taken or a treatment redeemed off package.

Deposit policy

The deposits for single treatments will be 50%, it will be the same for buying into courses we require 50% deposit. Consultation costs are £35 we must have a £20 deposit to secure the booking. Please still be aware of the cancellation policy.

Payment policy

The correct payment must be made before each treatment, if applying for a finance the finance company must accept the finance and the correct payment should be made to us. If the correct payments are not made we have the right not carry out the treatment.

Refund policy

Please be aware you do have 14 days to change your mind about any courses or treatments you signed up to. After the 14 days we will not authorise a refund unless there is a medical conditional which allow treatment to fully contra-indicate you: there is a list of medical conditions which we have. There will be some medical conditions which allow us to put treatments on hold until we can treat. Refunds will be provided where required in accordance with the UK Consumer Law. We want you to be a satisfied client so if our service or product is faulty it may either be replaced or refunded. We don’t refund for change of mind or products which have been opened.

Suitability

Our procedures and products may not be suitable for you and whilst all due care and skill are exercised in treating our clients ultimately it is your responsibility to determine if the product or treatment is right for you.

Consent

In order for us to provide you with great service, it is fundamental that you provide all the information requested in completing consent/medical forms or advising us of any factors that may affect your treatment(s). You also need to have realistic expectations of the results of treatment. We encourage you to work with our professional team on what you can achieve with your treatment.

By purchasing a Mi:Skin Membership, you agree to the following Terms & Conditions.

Minimum 6-Month Membership

All memberships are subject to a minimum commitment of 6 months from the date your membership begins.

Your membership cannot be cancelled during this initial 6-month period, except where Mi:Skin agrees otherwise in exceptional circumstances.

Automatic Continuation

At the end of the initial 6-month term, your membership will automatically continue on a monthly rolling basis at the applicable membership rate unless you give notice to cancel.

You will not be required to enter into another fixed 6-month term.

Cancelling Your Membership

 We require one full month’s notice to cancel your membership.

You may give your one month’s notice before your initial 6-month term has ended, provided that your cancellation does not take effect before completion of the minimum 6-month commitment.

For example, if you wish your membership to end at the completion of month 6, you must provide your cancellation notice at least one month before the end of your 6-month term.

If notice is not received in time, your membership will continue on a monthly rolling basis and your normal membership payment will remain due during the notice period.

Membership Treatments

Your membership treatments are intended to be used within the month in which they are allocated.

Unused treatments cannot normally be carried over to another month and have no cash or monetary value.

Medical Reasons

If you are medically unable to have your membership treatment during a particular month, we may allow that month’s treatment to be carried over.

You will be required to provide a medical note or other appropriate written confirmation from your GP or treating medical professional confirming that you were unable to undergo treatment during the relevant period.

 Any approved treatment must be rearranged within a reasonable period agreed with Mi:Skin and remains subject to clinical suitability.

Clinical Suitability

All treatments are subject to consultation, clinical assessment and suitability.

Where a particular treatment is not clinically suitable, Mi:Skin may recommend an appropriate alternative where available. Treatment will never be provided where our practitioner considers it unsafe or inappropriate.

 Appointments & Cancellation Policy

Membership appointments remain subject to Mi:Skin’s usual booking and cancellation policy.

Late cancellations or missed appointments may result in the relevant membership treatment being treated as used.

Membership Payments

Membership payments will be collected automatically using the payment method associated with your membership.

It is your responsibility to ensure that your payment details remain valid and that sufficient funds are available.

Failure to make a payment does not automatically cancel your membership or remove any outstanding payment obligations.

Personal Use

Memberships are personal to the named member and cannot be transferred, shared, exchanged for cash or used by another person, unless expressly agreed by Mi:Skin.

Changes to Memberships

Mi:Skin may occasionally make reasonable changes to membership benefits, treatment availability or these Terms & Conditions.

Where a change materially affects your membership, we will provide reasonable notice before the change takes effect.

Your Statutory Rights

Nothing in these Terms & Conditions affects your statutory rights as a consumer.

By purchasing a membership through the Mi:Skin app, you confirm that you have read, understood and agreed to these Membership Terms & Conditions.